{"id":328691,"date":"2021-01-15T05:57:10","date_gmt":"2021-01-15T05:57:10","guid":{"rendered":"https:\/\/www.saokim.com.vn\/blog\/?p=328691"},"modified":"2021-01-16T09:12:36","modified_gmt":"2021-01-16T09:12:36","slug":"chuyen-doi-so-la-gi","status":"publish","type":"post","link":"https:\/\/www.saokim.com.vn\/blog\/quan-tri-dieu-hanh\/chuyen-doi-so-la-gi\/","title":{"rendered":"Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec? C\u1ea9m nang chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a B\u1ed9 TTTT"},"content":{"rendered":"\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec?<\/h2>\n\n\n\n
\"Chuy\u1ec3n<\/figure>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/strong> (Digital transformation) theo Wikipedia<\/a> l\u00e0 vi\u1ec7c v\u1eadn d\u1ee5ng t\u00ednh lu\u00f4n \u0111\u1ed5i m\u1edbi, nhanh ch\u00f3ng c\u1ee7a c\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1\u00a0<\/p>\n\n\n\n

Kh\u00e1i ni\u1ec7m \u0111\u01b0\u1ee3c ra \u0111\u1eddi trong th\u1eddi \u0111\u1ea1i b\u00f9ng n\u1ed5 internet, m\u00f4 t\u1ea3 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed5i m\u1edbi m\u1ed9t c\u00e1ch m\u1ea1nh m\u1ebd v\u00e0 to\u00e0n di\u1ec7n trong c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n doanh nghi\u1ec7p, \u1edf t\u1ea5t c\u1ea3 nh\u1eefng kh\u00eda c\u1ea1nh nh\u01b0 cung \u1ee9ng, s\u1ea3n xu\u1ea5t, h\u1ee3p t\u00e1c, m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 t\u1ea1o ra nh\u1eefng doanh nghi\u1ec7p m\u1edbi v\u1edbi c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng m\u1edbi m\u1ebb ho\u00e0n to\u00e0n.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 kh\u00f4ng ch\u1ec9 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1eefng t\u1ed5 ch\u1ee9c hay doanh nghi\u1ec7p m\u00e0 c\u00f2n t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1eefng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c xoay quanh nh\u01b0 l\u00e0 kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u00e1c, ngu\u1ed3n nh\u00e2n l\u1ef1c, k\u00eanh ph\u00e2n ph\u1ed1i,…<\/p>\n\n\n\n

V\u1edbi vi\u1ec7c t\u00e1c \u0111\u1ed9ng kh\u00e1 to\u00e0n di\u1ec7n v\u00e0o \u0111\u1eddi s\u1ed1ng hi\u1ec7n nay, kh\u00e1i ni\u1ec7m chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng kh\u00e1 b\u1eeba b\u00e3i, \u0111i\u1ec1u n\u00e0y khi\u1ebfn kh\u00e1i ni\u1ec7m chuy\u1ec3n \u0111\u1ed5i s\u1ed1 b\u1ecb nh\u1ea7m l\u1eabn v\u1edbi nh\u1eefng kh\u00e1i ni\u1ec7m kh\u00e1c nh\u01b0\u00a0s\u1ed1 h\u00f3a\u00a0(digitization) v\u00e0 \u1ee9ng d\u1ee5ng s\u1ed1 h\u00f3a (digitalization). \u1ede ph\u1ea7n ti\u1ebfp theo ch\u00fang ta s\u1ebd l\u00e0m r\u00f5 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n\n\n\n

C\u00e1c kh\u00e1i ni\u1ec7m trong chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/h2>\n\n\n\n
\"C\u00e1c<\/figure>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 kh\u00e1c s\u1ed1 h\u00f3a nh\u01b0 th\u1ebf n\u00e0o? <\/strong>
Tr\u01b0\u1edbc ti\u00ean ch\u00fang ta s\u1ebd x\u00e1c \u0111\u1ecbnh n\u1ed9i dung c\u1ee7a ph\u1ea7n n\u00e0y s\u1ebd l\u00e0 so s\u00e1nh \u0111\u1ec3 l\u00e0m r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa ba kh\u00e1i ni\u1ec7m t\u1eeb th\u1ea5p \u0111\u1ebfn cao: Digitization, digitalization v\u00e0 digital transformation.<\/p>\n\n\n\n

S\u1ed1 h\u00f3a (Digitization)<\/strong>
S\u1ed1 h\u00f3a l\u00e0 m\u1ed9t trong nh\u1eefng b\u01b0\u1edbc \u0111\u1ea7u c\u1ee7a qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1. Kh\u00e1i ni\u1ec7m s\u1ed1 h\u00f3a \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 l\u00e0: chuy\u1ec3n th\u1ec3 d\u1eef li\u1ec7u \u1edf d\u1ea1ng gi\u1ea5y truy\u1ec1n th\u1ed1ng th\u00e0nh nh\u1eefng d\u1eef li\u1ec7u m\u1ec1m tr\u00ean m\u00e1y t\u00ednh.<\/p>\n\n\n\n

L\u00e0 b\u01b0\u1edbc \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1, vi\u1ec7c s\u1ed1 h\u00f3a \u0111\u00e3 di\u1ec5n ra v\u00e0 v\u1eabn t\u1ed3n t\u1ea1i cho \u0111\u1ebfn b\u00e2y gi\u1edd v\u1edbi h\u00ecnh th\u1ee9c nh\u1eadp li\u1ec7u ho\u1eb7c m\u00e1y scan. V\u00e0 \u0111\u00e2y l\u00e0 b\u01b0\u1edbc b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n tham gia v\u00e0o chuy\u1ec3n \u0111\u1ed5i s\u1ed1.<\/p>\n\n\n\n

Nh\u1eefng v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 cho s\u1ed1 h\u00f3a \u0111\u00e3 c\u00f3 t\u1eeb l\u00e2u v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong \u0111\u1eddi s\u1ed1ng: chuy\u1ec3n \u0111\u1ed5i h\u00ecnh th\u1ee9c l\u01b0u tr\u1eef th\u00f4ng tin t\u1eeb tr\u00ean gi\u1ea5y th\u00e0nh nh\u1eefng th\u00f4ng tin m\u1ec1m, thay \u0111\u1ed5i h\u00ecnh th\u1ee9c g\u1eedi th\u01b0 hay t\u00e0i li\u1ec7u gi\u1ea5y t\u1edd qua \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n sang h\u00ecnh th\u1ee9c g\u1eedi b\u1eb1ng m\u00e1y fax d\u01b0\u1edbi d\u1ea1ng t\u00edn hi\u1ec7u s\u1ed1.<\/p>\n\n\n\n

\u1ee8ng d\u1ee5ng s\u1ed1 h\u00f3a (Digitalization)<\/strong>
\u1ee8ng d\u1ee5ng s\u1ed1 h\u00f3a l\u00e0 m\u1ed9t chu\u1ed7i c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1eb1m n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3m b\u1edbt th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 thao t\u00e1c c\u00f4ng vi\u1ec7c \u0111\u00e3 c\u00f3 t\u1eeb tr\u01b0\u1edbc trong khi chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u1ea1o ra nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c l\u00e0m vi\u1ec7c m\u1edbi, c\u00f2n s\u1ed1 h\u00f3a l\u00e0 qu\u00e1 tr\u00ecnh bi\u1ebfn \u0111\u1ed5i d\u1eef li\u1ec7u tr\u00ean gi\u1ea5y th\u00e0nh d\u1eef li\u1ec7u m\u1ec1m v\u00e0 qu\u00e1 tr\u00ecnh n\u00e0y di\u1ec5n ra tr\u01b0\u1edbc b\u01b0\u1edbc \u1ee9ng d\u1ee5ng s\u1ed1 h\u00f3a.<\/p>\n\n\n\n

Sau khi c\u00f3 nh\u1eefng d\u1eef li\u1ec7u \u1edf d\u1ea1ng s\u1ed1 h\u00f3a, c\u00f4ng vi\u1ec7c c\u1ee7a \u1ee9ng d\u1ee5ng s\u1ed1 h\u00f3a l\u00e0 d\u00f9ng nh\u1eefng ph\u1ea7n m\u1ec1m ho\u1eb7c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1ec3 t\u1ed1i \u01b0u s\u1ed1 li\u1ec7u. Nh\u1eefng c\u00f4ng vi\u1ec7c tr\u01b0\u1edbc \u0111\u00e2y \u0111\u01b0\u1ee3c l\u00e0m th\u1ee7 c\u00f4ng nh\u01b0 \u0111\u1ebfm, ghi ch\u00fa, th\u1ed1ng k\u00ea, t\u00ecm ki\u1ebfm th\u00f4ng tin,\u2026 nay s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u \u1edf m\u1ee9c t\u1ed1i \u0111a v\u00ec c\u00f3 s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/p>\n\n\n\n

V\u00ed d\u1ee5: vi\u1ec7c g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng ghi ch\u00fa v\u00e0 l\u01b0u l\u1ea1i ng\u00e0y, gi\u1edd thay cho t\u01b0 v\u1ea5n vi\u00ean, c\u0169ng nh\u01b0 h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh th\u1ed1ng k\u00ea d\u1eef li\u1ec7u, d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chia nh\u00f3m, ph\u00e2n lo\u1ea1i,\u2026 h\u1ed7 tr\u1ee3 cho qu\u00e1 tr\u00ecnh b\u00e1o c\u00e1o l\u1ea5y s\u1ed1 li\u1ec7u m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn ngu\u1ed3n nh\u00e2n l\u1ef1c.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 (Digital transformation)<\/strong>
Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ho\u00e0n ch\u1ec9nh \u00e1p d\u1ee5ng s\u1ed1 h\u00f3a v\u00e0 \u1ee9ng d\u1ee5ng s\u1ed1 h\u00f3a nh\u01b0ng \u1edf m\u1ed9t c\u1ea5p \u0111\u1ed9 cao h\u01a1n. Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 m\u00f4 t\u1ea3 nh\u1eefng chuy\u1ec3n \u0111\u1ed5i v\u00f4 c\u00f9ng l\u1edbn \u1edf quy m\u00f4 doanh nghi\u1ec7p hay th\u1eadm ch\u00ed l\u00e0 th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 m\u1ed9t chu\u1ed7i nh\u1eefng ho\u1ea1t \u0111\u1ed9ng thay \u0111\u1ed5i v\u1ec1 c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh v\u00e0 nh\u1eefng vi\u1ec7c l\u00e0m c\u1ee5 th\u1ec3 t\u1eeb tr\u01b0\u1edbc \u0111\u1ebfn nay. V\u00ed d\u1ee5: c\u00f4ng vi\u1ec7c vi\u1ebft th\u01b0 cho kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y qua SMS tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng, nh\u01b0ng sau qu\u00e1 tr\u00ecnh s\u1ed1 h\u00f3a th\u00f4ng tin v\u00e0 \u1ee9ng d\u1ee5ng s\u1ed1 h\u00f3a, c\u00f4ng vi\u1ec7c n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng h\u1ec7 th\u1ed1ng m\u1ed9t c\u00e1ch h\u00e0ng lo\u1ea1t v\u00e0 \u0111\u1ed3ng b\u1ed9. Ngo\u00e0i ra, h\u1ec7 th\u1ed1ng c\u00f2n c\u00f3 th\u1ec3 g\u1ecdi t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c trong th\u1eddi gian di\u1ec5n ra cu\u1ed9c g\u1ecdi \u0111\u1ec3 nh\u1eadn th\u00f4ng tin.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ho\u00e0n thi\u1ec7n bao g\u1ed3m nhi\u1ec1u b\u01b0\u1edbc kh\u00e1c nhau, v\u00ec v\u1eady s\u1ebd t\u1ed1n k\u00e9m r\u1ea5t nhi\u1ec1u chi ph\u00ed, n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn thi\u1ec7t h\u1ea1i v\u00e0 ng\u01b0ng tr\u1ec7 cho to\u00e0n doanh nghi\u1ec7p.<\/p>\n\n\n\n

Tr\u1ee5 c\u1ed9t ch\u00ednh c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 xu h\u01b0\u1edbng hi\u1ec7n t\u1ea1i<\/strong> <\/h2>\n\n\n\n
\"C\u00e1c
C\u00e1c tr\u1ee5 c\u1ed9t ch\u00ednh c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/figcaption><\/figure>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng <\/strong>
Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 y\u1ebfu t\u1ed1 d\u1ec5 nh\u1eadn th\u1ea5y nh\u1ea5t trong c\u1ea3 qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng k\u1ef9 thu\u1eadt s\u1ed1, v\u00ec y\u1ebfu t\u1ed1 n\u00e0y r\u1ea5t d\u1ec5 \u0111\u00e1nh gi\u00e1 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng nh\u1eefng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 \u0111\u1ec3 l\u00e0m t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ea7n c\u1ee5 th\u1ec3 h\u00f3a b\u1eb1ng nh\u1eefng y\u1ebfu t\u1ed1 sau:<\/p>\n\n\n\n

T\u1ea1o ra m\u1ed9t quy tr\u00ecnh chu\u1ea9n x\u00e1c v\u00e0 r\u00f5 r\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin, gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c h\u1ecd \u0111ang l\u00e0m vi\u1ec7c v\u1edbi ai, s\u1eed d\u1ee5ng quy tr\u00ecnh n\u00e0o v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u00e1p d\u1ee5ng quy tr\u00ecnh \u0111\u00f3.
T\u1ea1o ra nh\u1eefng c\u00f4ng c\u1ee5 nh\u01b0: k\u00eanh th\u00f4ng tin t\u01b0 v\u1ea5n \u0111a d\u1ea1ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c c\u1ea3 internet, \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng lu\u00f4n trong tr\u1ea1ng th\u00e1i s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5.
S\u1eed d\u1ee5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 trong hai qu\u00e1 tr\u00ecnh tr\u00ean \u0111\u1ec3 gi\u1ea3m th\u1eddi gian ti\u1ebfp x\u00fac v\u00e0 t\u0103ng s\u1ef1 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng \u1edf nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac.
Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng<\/strong>
Tuy s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng, nh\u01b0ng n\u1ebfu ch\u1ec9 t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 n\u00e0y m\u00e0 b\u1ecf qua s\u1ef1 t\u1eadp trung v\u00e0o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty s\u1ebd d\u1eabn \u0111\u1ebfn thi\u1ebfu hi\u1ec7u qu\u1ea3 trong vi\u1ec7c qu\u1ea3n l\u00fd, s\u1ef1 tr\u00f9ng l\u1eb7p c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c ph\u00f2ng ban.<\/p>\n\n\n\n

Vi\u1ec7c \u1ee9ng d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ec3 t\u1ea1o ra nh\u1eefng quy tr\u00ecnh m\u1edbi s\u1ebd khi\u1ebfn ngu\u1ed3n d\u1eef li\u1ec7u l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a doanh nghi\u1ec7p, \u0111i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m b\u1edbt ph\u1ea7n n\u00e0o nh\u1eefng r\u00e0o c\u1ea3n gi\u1eefa c\u00e1c ph\u00f2ng ban v\u1edbi nhau, v\u00ec v\u1eady vi\u1ec7c ph\u00e2n chia c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng, vi\u1ec7c tr\u00f9ng l\u1eb7p s\u1ebd g\u00e2y ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t cho kh\u00e1ch h\u00e0ng.
Vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u0169ng s\u1ebd h\u1ea1n ch\u1ebf nhi\u1ec1u c\u00f4ng vi\u1ec7c trong qu\u00e1 kh\u1ee9, do \u0111\u00f3 \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i li\u00ean t\u1ee5c c\u1eadp nh\u1eadt nh\u1eefng c\u00e1ch th\u1ee9c l\u00e0m vi\u1ec7c c\u0169ng nh\u01b0 nh\u1eefng t\u00e1c v\u1ee5 c\u1ee5 th\u1ec3 m\u1edbi cho t\u1eebng ph\u00f2ng ban.
M\u00f4 h\u00ecnh kinh doanh<\/strong>
L\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 g\u1eafn li\u1ec1n m\u1eadt thi\u1ebft v\u1edbi quy tr\u00ecnh l\u00e0m vi\u1ec7c, m\u00f4 h\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 b\u1ecb thay \u0111\u1ed5i theo nh\u1eefng thay \u0111\u1ed5i c\u1ee7a quy tr\u00ecnh l\u00e0m vi\u1ec7c. Nh\u1eefng y\u1ebfu t\u1ed1 d\u1ec5 thay \u0111\u1ed5i nh\u1ea5t c\u1ee7a doanh nghi\u1ec7p l\u00e0 quy m\u00f4 v\u00e0 c\u00e1ch th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi nh\u01b0 l\u00e0 ph\u00e2n ph\u1ed1i, thanh to\u00e1n, truy\u1ec1n th\u00f4ng,\u2026<\/p>\n\n\n\n

Tuy nhi\u00ean, vi\u1ec7c thay \u0111\u1ed5i kh\u00f4ng n\u00ean ch\u00eanh l\u1ec7ch qu\u00e1 m\u1ee9c so v\u1edbi m\u1ee5c ti\u00eau ban \u0111\u1ea7u v\u1ec1 \u0111\u01b0\u1eddng l\u1ed1i c\u1ee7a doanh nghi\u1ec7p c\u0169ng nh\u01b0 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, \u0111\u1ea3m b\u1ea3o m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ed1i t\u00e1c.<\/p>\n\n\n\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u00fap g\u00ec cho doanh nghi\u1ec7p?<\/h2>\n\n\n\n

C\u00f4ng ngh\u1ec7 s\u1ed1 \u0111ang x\u00e2m nh\u1eadp v\u00e0o n\u01a1i l\u00e0m vi\u1ec7c v\u1edbi t\u1ed1c \u0111\u1ed9 theo c\u1ea5p s\u1ed1 nh\u00e2n, doanh nghi\u1ec7p ng\u00e0y nay c\u1ea7n th\u00edch \u1ee9ng kh\u00f4ng ch\u1ec9 \u0111\u1ec3 t\u1ed3n t\u1ea1i m\u00e0 c\u00f2n \u0111\u1ec3 ph\u00e1t tri\u1ec3n. Sau \u0111\u00e2y l\u00e0 5 l\u00fd do ch\u00ednh:<\/p>\n\n\n\n

Gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n<\/strong>
C\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay cho ph\u00e9p nh\u00e2n vi\u00ean truy c\u1eadp th\u00f4ng tin m\u1ecdi l\u00fac m\u1ecdi n\u01a1i, ch\u00fang \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea3m nh\u1eadn vai tr\u00f2 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n. Ngo\u00e0i ra, c\u00f4ng ngh\u1ec7 k\u1ef9 thu\u1eadt s\u1ed1 c\u00f2n cung c\u1ea5p m\u1ed9t c\u01a1 h\u1ed9i qu\u00fd gi\u00e1 cho c\u00e1c ch\u1ee9c n\u0103ng kinh doanh c\u1ed1t l\u00f5i nh\u01b0 t\u00e0i ch\u00ednh v\u00e0 nh\u00e2n s\u1ef1, gi\u00fap h\u1ea1n ch\u1ebf c\u00e1c quy tr\u00ecnh th\u1ee7 c\u00f4ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh nh\u01b0 b\u1ea3ng l\u01b0\u01a1ng, cho ph\u00e9p c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u1eadp trung v\u00e0o c\u00e1c c\u01a1 h\u1ed9i kinh doanh r\u1ed9ng l\u1edbn h\u01a1n.<\/p>\n\n\n\n

N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/strong>
Kh\u00e1ch h\u00e0ng b\u00ean trong l\u1eabn kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i c\u1ee7a doanh nghi\u1ec7p, trong m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p c\u00f3 xu h\u01b0\u1edbng \u0111\u00f2i h\u1ecfi ng\u00e0y m\u1ed9t t\u0103ng \u0111\u1ed1i v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Vi\u1ec7c kh\u00f4ng c\u00f3 s\u1ef1 li\u00ean k\u1ebft th\u00f4ng tin m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c ph\u00f2ng ban khi\u1ebfn cho qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a c\u1ea3 t\u1ed5 ch\u1ee9c b\u1ecb \u0111\u1ee9t qu\u00e3ng, t\u1eafc ngh\u1ebdn, khi\u1ebfn kh\u00e1ch h\u00e0ng g\u1eb7p kh\u00f3 kh\u0103n trong thao t\u00e1c, d\u1eabn \u0111\u1ebfn s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 gi\u1ea3m doanh thu. Do \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ec3 ph\u1ee5c v\u1ee5 nghi\u1ec7p v\u1ee5 chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh m\u00e0 \u0111\u1ed3ng th\u1eddi v\u1eabn c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi b\u1ed9 ph\u1eadn kh\u00e1c khi\u1ebfn th\u00f4ng tin \u0111\u01b0\u1ee3c minh b\u1ea1ch v\u00e0 r\u00f5 r\u00e0ng h\u01a1n.<\/p>\n\n\n\n

N\u00e2ng cao t\u00ednh minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3 trong qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p<\/strong>
Vi\u1ec7c ng\u1ed3i ch\u1edd nh\u00e2n vi\u00ean g\u1eedi b\u00e1o c\u00e1o qua email ho\u1eb7c b\u1ea3n c\u1ee9ng th\u01b0\u1eddng khi\u1ebfn ti\u1ebfn qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c CEO c\u0169ng nh\u01b0 nh\u00e2n vi\u00ean b\u1ecb \u0111\u00ecnh tr\u1ec7. Ng\u00e0y nay, t\u1ed5 ch\u1ee9c ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng truy c\u1eadp c\u00e1c lo\u1ea1i b\u00e1o c\u00e1o m\u00e0 m\u00ecnh mu\u1ed1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o: nh\u00e2n vi\u00ean ghi nh\u1eadn b\u00e1n h\u00e0ng, k\u1ebf to\u00e1n ghi nh\u1eadn doanh s\u1ed1 hay bi\u1ebfn \u0111\u1ed9ng nh\u00e2n s\u1ef1 \u1edf c\u00e1c b\u1ed9 ph\u1eadn, CEO truy xu\u1ea5t b\u00e1o c\u00e1o.[4]<\/p>\n\n\n\n

N\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ea1nh tranh<\/strong>
Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u00fap doanh nghi\u1ec7p tri\u1ec3n khai c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, t\u0103ng t\u1eeb 30-40% cho t\u1edbi 100%, gi\u00fap vi\u1ec7c t\u01b0\u01a1ng t\u00e1c, ch\u0103m s\u00f3c, c\u00e1 nh\u00e2n h\u00f3a, ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Cu\u1ed9c chi\u1ebfn gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 truy\u1ec1n th\u1ed1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 cu\u1ed9c chi\u1ebfn c\u1ee7a k\u1ebb kh\u1ed5ng l\u1ed3 \u0111ang ng\u00e0y m\u1ed9t ph\u00ecnh to v\u00e0 k\u1ebb t\u00ed hon y\u1ebfu \u0111u\u1ed1i \u0111\u00e3 ph\u00e2n r\u00f5 th\u1eafng b\u1ea1i. Nh\u01b0ng m\u1ed9t doanh nghi\u1ec7p khi mu\u1ed1n gia nh\u1eadp \u0111\u1ed9i ng\u01b0\u1eddi kh\u1ed5ng l\u1ed3, h\u1ecd c\u1ea7n c\u00f3 \u0111\u1ee7 ngu\u1ed3n l\u1ef1c, l\u00fd tr\u00ed \u0111\u1ec3 ti\u1ebfp t\u1ebf v\u00ec kh\u00f4ng ph\u1ea3i k\u1ebb n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn l\u1eddi k\u1ebft b\u1ea1n.<\/p>\n\n\n\n

C\u1ea9m nang chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/h2>\n\n\n\n

\u0110\u1ec3 ph\u1ee5c v\u1ee5 cho nhu c\u1ea7u t\u00ecm hi\u1ec3u v\u1ec1 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 cho c\u00e1c l\u0129nh v\u1ef1c t\u1eeb h\u00e0nh ch\u00ednh c\u00f4ng \u0111\u1ebfn doanh nghi\u1ec7p, v\u1eeba qua B\u1ed9 TTTT \u0111\u00e3 cho ra m\u1eaft cu\u1ed1n c\u1ea9m nang chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/strong>. \u0110\u00e2y l\u00e0 t\u00e0i li\u1ec7u kh\u00e1 bao qu\u00e1t v\u00e0 h\u1eefu \u00edch d\u00e0nh m\u1ecdi ng\u01b0\u1eddi tham kh\u1ea3o. B\u1ea1n c\u00f3 th\u1ec3 download cu\u1ed1n t\u00e0i li\u1ec7u d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n\n\n\n

C\u1ea9m nang chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a B\u1ed9 TTTT<\/strong><\/a>T\u1ea3i xu\u1ed1ng<\/a><\/div>\n
❐ Tham kh\u1ea3o th\u00eam: Thi\u1ebft k\u1ebf brochure uy t\u00edn<\/a> <\/span>, Thi\u1ebft k\u1ebf profile c\u00f4ng ty<\/a> <\/span>, B\u00e1o c\u00e1o th\u01b0\u1eddng ni\u00ean<\/a> <\/span><\/span><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec, t\u00ecm hi\u1ec3u ki\u1ebfn th\u1ee9c kh\u00e1i ni\u1ec7m v\u1ec1 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p.<\/p>\n","protected":false},"author":44,"featured_media":328692,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1120],"tags":[1223,1222],"class_list":["post-328691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-tri-dieu-hanh","tag-cam-nang-chuyen-doi-so","tag-chuyen-doi-so"],"acf":[],"views":870,"_links":{"self":[{"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/posts\/328691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/comments?post=328691"}],"version-history":[{"count":0,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/posts\/328691\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/media\/328692"}],"wp:attachment":[{"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/media?parent=328691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/categories?post=328691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saokim.com.vn\/blog\/wp-json\/wp\/v2\/tags?post=328691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}