{"id":6670,"date":"2021-06-29T06:16:12","date_gmt":"2021-06-29T06:16:12","guid":{"rendered":"https:\/\/www.saokim.com.vn\/en\/?p=6670"},"modified":"2023-03-02T11:50:09","modified_gmt":"2023-03-02T04:50:09","slug":"phong-van-khach-hang","status":"publish","type":"post","link":"https:\/\/www.saokim.com.vn\/en\/cam-nang\/phong-van-khach-hang\/","title":{"rendered":"6 B\u01b0\u1edbc th\u1ef1c hi\u1ec7n Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"\n<p><strong>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd nh\u1ea5t m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p>Tr\u01b0\u1edbc ti\u00ean, h\u00e3y suy ngh\u0129 v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>B\u1ea1n c\u00f3 bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ai kh\u00f4ng? \u00dd t\u00f4i l\u00e0 b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 hi\u1ec3u h\u1ecd? B\u1ea1n c\u00f3 th\u1ec3 bi\u1ebft tu\u1ed5i, gi\u1edbi t\u00ednh, th\u1eadm ch\u00ed c\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd?<\/p>\n\n\n\n<p>B\u1ea1n c\u00f3 hi\u1ec3u nh\u1eefng nhu c\u1ea7u, \u0111\u1ed9ng c\u01a1 v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd kh\u00f4ng?<\/p>\n\n\n\n<p>\u0110a s\u1ed1 c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng.<\/p>\n\n\n\n<p>Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n th\u01b0\u01a1ng hi\u1ec7u cho h\u00e0ng ngh\u00ecn kh\u00e1ch h\u00e0ng, <a href=\"https:\/\/www.saokim.com.vn\/en\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sao Kim<\/strong><\/a> nh\u1eadn th\u1ea5y r\u1eb1ng c\u00e1c c\u00f4ng ty tin r\u1eb1ng h\u1ecd hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, nh\u01b0ng tr\u00ean th\u1ef1c t\u1ebf, s\u1ef1 hi\u1ec3u bi\u1ebft \u0111\u00f3 b\u1ecb l\u00each m\u1ed9t c\u00e1ch \u0111\u00e1ng ti\u1ebfc.<\/p>\n\n\n\n<p>\u0110\u00f3 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 chung.<\/p>\n\n\n\n<p>H\u1ea7u h\u1ebft ch\u00fang ta \u0111\u1ec1u kh\u00f3 nh\u1eadn ra kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1, nh\u1ea5t l\u00e0 khi ch\u01b0a th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng nghi\u00eam t\u00fac.<\/p>\n\n\n\n<p><em>NOTE: Cho d\u00f9 nghi\u00ean c\u1ee9u nghi\u00eam t\u00fac c\u0169ng ch\u01b0a ch\u1eafc \u0111\u00e3 \u0111\u00fang v\u00e0 \u0111\u1ee7 (t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y)<\/em><\/p>\n\n\n\n<p>V\u00e0 c\u00e1ch \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u00f3 ch\u00ednh l\u00e0 s\u1eed d\u1ee5ng <strong>ph\u01b0\u01a1ng ph\u00e1p Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, trong th\u1ef1c t\u1ebf, ph\u01b0\u01a1ng ph\u00e1p c\u1ef1c k\u1ef3 hi\u1ec7u qu\u1ea3 n\u00e0y l\u1ea1i l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u00edt nh\u1ea5t.<\/p>\n\n\n\n<p>L\u00fd do kh\u00f4ng ph\u1ea3i do chi ph\u00ed cao hay t\u1ed1n th\u1eddi gian.<\/p>\n\n\n\n<p>M\u00e0 l\u00e0, kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft thi\u1ebft k\u1ebf <strong>k\u1ecbch b\u1ea3n ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong> t\u1ed1t.<\/p>\n\n\n\n<p>Trong ph\u1ea7n ti\u1ebfp theo, Sao Kim s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n <strong>6 B\u01b0\u1edbc th\u1ef1c hi\u1ec7n ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong> \u0111\u1ec3 gi\u00fap b\u1ea1n t\u00ecm hi\u1ec3u th\u00f4ng tin chi ti\u1ebft c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/6-buoc-phong-van-khach-hang.jpg\" alt=\"6 B\u01b0\u1edbc th\u1ef1c hi\u1ec7n Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3\" class=\"wp-image-6683\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/6-buoc-phong-van-khach-hang.jpg 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/6-buoc-phong-van-khach-hang-300x157.jpg 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/6-buoc-phong-van-khach-hang-768x402.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Tr\u01b0\u1edbc ti\u00ean, h\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t s\u1ed1 \u0111i\u1ec1u c\u01a1 b\u1ea3n.<\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? T\u1ea1i sao ph\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u1ea1i quan tr\u1ecdng?<\/h2>\n\n\n\n<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a b\u1ea5t k\u1ef3 chi\u1ebfn d\u1ecbch \u200b\u200bnghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng n\u00e0o.<\/p>\n\n\n\n<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c c\u00e2u h\u1ecfi nh\u1eb1m t\u00ecm c\u00e1ch hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u, m\u1ee5c ti\u00eau, \u0111\u1ed9ng l\u1ef1c v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i khi h\u1ecd ph\u00e1t sinh m\u1ed1i li\u00ean quan \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n\n\n\n<p>Trong khi, c\u00e1c <strong>nghi\u00ean c\u1ee9u th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng<\/strong> (nh\u01b0 kh\u1ea3o s\u00e1t), cung c\u1ea5p d\u1eef li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 <strong>nh\u00e2n kh\u1ea9u h\u1ecdc \u0111\u1ed1i t\u01b0\u1ee3ng<\/strong>.<\/p>\n\n\n\n<p>Th\u00ec, <strong>nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh<\/strong> (nh\u01b0 ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng) cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 <strong>c\u00e1ch kh\u00e1ch h\u00e0ng suy ngh\u0129<\/strong> v\u00e0 <strong>h\u00e0nh x\u1eed<\/strong>.<\/p>\n\n\n\n<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng cho ph\u00e9p b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n c\u00e1ch m\u1ed7i kh\u00e1ch h\u00e0ng nh\u00ecn nh\u1eadn v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 l\u00fd do t\u1ea1i sao h\u1ecd ch\u1ecdn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n thay v\u00ec ch\u1ecdn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n\n\n\n<p>B\u1eb1ng c\u00e1ch h\u1ecfi &#8220;\u0110\u00daNG&#8221; b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y m\u1ee5c ti\u00eau, \u0111\u1ed9ng l\u1ef1c v\u00e0 th\u00e1ch th\u1ee9c c\u0169ng nh\u01b0 c\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>Nh\u1eefng th\u00f4ng tin n\u00e0y l\u00e0 v\u00f4 gi\u00e1 \u0111\u1ec3 \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u th\u00e0nh c\u00f4ng. Ch\u00fang cho ph\u00e9p b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh th\u00f4ng \u0111i\u1ec7p \u0111\u1ecbnh v\u1ecb \u2014 bao g\u1ed3m \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb, l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u, l\u1ee3i th\u1ebf c\u1ea1nh tranh \u2014 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i.<\/p>\n\n\n\n<p>X\u00e9t cho c\u00f9ng, n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00ec bao nhi\u00eau n\u1ed7 l\u1ef1c ch\u1ec9 \u0111\u1ed5 xu\u1ed1ng s\u00f4ng xu\u1ed1ng b\u1ec3.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#e6efff\"><em>&gt; Li\u00ean h\u1ec7 ngay v\u1edbi Sao Kim \u0111\u1ec3 \u0111\u01b0\u1ee3c <a href=\"https:\/\/www.saokim.com.vn\/en\/dich-vu\/tu-van-truyen-thong-thuong-hieu\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>t\u01b0 v\u1ea5n truy\u1ec1n th\u00f4ng th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/a> b\u00e0i b\u1ea3n v\u00e0 s\u1edf h\u1eefu c\u00e1c c\u00f4ng c\u1ee5 truy\u1ec1n th\u00f4ng m\u1ea1nh m\u1ebd.<\/em><\/p>\n\n\n\n<p>\u0110\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, c\u00f3 m\u1ed9t s\u1ed1 b\u01b0\u1edbc quan tr\u1ecdng c\u1ea7n ghi nh\u1edb\u2026<\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">B\u01b0\u1edbc #1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-1-xac-dinh-muc-tieu-phong-van.png\" alt=\"B\u01b0\u1edbc #1: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng\" class=\"wp-image-6701\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-1-xac-dinh-muc-tieu-phong-van.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-1-xac-dinh-muc-tieu-phong-van-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-1-xac-dinh-muc-tieu-phong-van-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean khi ti\u1ebfn h\u00e0nh ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau m\u00e0 b\u1ea1n hy v\u1ecdng s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c sau khi th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng gi\u00fap b\u1ea1n thi\u1ebft l\u1eadp quy tr\u00ecnh v\u00e0 \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi &#8220;\u0110\u00daNG&#8221; trong cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hi\u1ec3u \u0111\u1ed9ng c\u01a1, m\u1ee5c ti\u00eau, nhu c\u1ea7u v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Hi\u1ec3u c\u00e1ch kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/li>\n\n\n\n<li>Hi\u1ec3u \u0111\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n kh\u00e1c bi\u1ec7t v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh nh\u01b0 th\u1ebf n\u00e0o.<\/li>\n\n\n\n<li>Hi\u1ec3u \u0111\u01b0\u1ee3c \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>Hi\u1ec3u r\u00f5 r\u00e0ng c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>&gt; \u0110\u1ecdc ngay: <a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/thuong-hieu-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Th\u01b0\u01a1ng hi\u1ec7u l\u00e0 g\u00ec<\/strong><\/a> v\u00e0 7 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng<\/em><\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">B\u01b0\u1edbc #2: T\u1ea1o c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-2-tao-cau-hoi-phong-van.png\" alt=\"B\u01b0\u1edbc #2: T\u1ea1o c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng\" class=\"wp-image-6702\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-2-tao-cau-hoi-phong-van.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-2-tao-cau-hoi-phong-van-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-2-tao-cau-hoi-phong-van-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Khi b\u1ea1n \u0111\u00e3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n sang b\u01b0\u1edbc t\u1ea1o ra c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n \u0111\u1ec3 nh\u1eb1m thu th\u1eadp d\u1eef li\u1ec7u t\u1ed1t nh\u1ea5t cho m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>Khi ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef nh\u01b0 th\u1ebf n\u00e0o th\u1ef1c s\u1ef1 r\u1ea5t quan tr\u1ecdng.<\/p>\n\n\n\n<p>Nh\u1eefng t\u1eeb b\u1ea1n s\u1eed d\u1ee5ng trong c\u00e2u h\u1ecfi ph\u1ea3i r\u00f5 r\u00e0ng, ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u. Tr\u00e1nh s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh ho\u1eb7c t\u1eeb ng\u1eef kh\u00f3 hi\u1ec3u.<\/p>\n\n\n\n<p><em>NOTE: Ki\u1ec3m tra k\u1ef9 c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n c\u1ee7a b\u1ea1n trong team tr\u01b0\u1edbc khi ph\u1ecfng v\u1ea5n th\u1ef1c l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng t\u1eeb b\u1ea1n \u0111\u1ecbnh s\u1eed d\u1ee5ng c\u00f3 \u00fd ngh\u0129a.<\/em><\/p>\n\n\n\n<p>Ngo\u00e0i c\u00e1c thu\u1eadt ng\u1eef ph\u1ee9c t\u1ea1p, tr\u00e1nh s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef d\u1eabn d\u1eaft ho\u1eb7c g\u1ee3i \u00fd. C\u00e2u h\u1ecfi c\u00e0ng \u0111\u01a1n gi\u1ea3n v\u00e0 c\u00e0ng kh\u00e1ch quan th\u00ec c\u00e2u tr\u1ea3 l\u1eddi c\u00e0ng ch\u00e2n th\u1ef1c v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb.<\/p>\n\n\n\n<p><em>NOTE: \u0110\u1eebng c\u1ed1 g\u1eafng d\u1eabn d\u1eaft, t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu kh\u00f4ng, c\u00e2u tr\u1ea3 l\u1eddi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c ch\u1eb3ng c\u00f3 gi\u00e1 tr\u1ecb g\u00ec c\u1ea3.<\/em><\/p>\n\n\n\n<p>B\u1ea1n c\u0169ng kh\u00f4ng n\u00ean h\u1ecfi qu\u00e1 tr\u1ef1c di\u1ec7n. Thay v\u00e0o \u0111\u00f3, c\u1ed1 g\u1eafng \u0111\u1ec3 \u0111\u1ed1i t\u01b0\u1ee3ng ph\u1ecfng v\u1ea5n c\u1ee7a b\u1ea1n ti\u1ebft l\u1ed9 m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u1ea5t.<\/p>\n\n\n\n<p>H\u1ecfi c\u00e1c \u0111\u1ebfn gi\u1ea3 thuy\u1ebft v\u00e0 v\u00ed d\u1ee5.<\/p>\n\n\n\n<p>Hay th\u1ef1c hi\u1ec7n c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u01a1n gi\u1ea3n gi\u1eefa A\/B c\u0169ng l\u00e0 c\u00e1ch ph\u1ed5 bi\u1ebfn.<\/p>\n\n\n\n<p>Sau \u0111\u00f3, h\u00e3y h\u1ecfi xem c\u00e1ch h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n\n\n\n<p>Quan tr\u1ecdng l\u00e0 lu\u00f4n th\u00fac \u0111\u1ea9y s\u1ef1 kh\u00e1ch quan v\u00e0 r\u00f5 r\u00e0ng trong c\u00e1c c\u00e2u h\u1ecfi.<\/p>\n\n\n\n<p>Ngo\u00e0i ra, khi t\u1ea1o c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n, t\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean l\u1eadp k\u1ebf ho\u1ea1ch cho nh\u1eefng k\u1ecbch b\u1ea3n l\u1ea1c \u0111\u1ec1 \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng ch\u00fang khi ch\u00fang x\u1ea3y ra. (\u0110\u00e2y c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng ph\u1ea3n \u1ee9ng t\u1ef1 nhi\u00ean nh\u1ea5t c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ea1n nghi\u00ean c\u1ee9u).<\/p>\n\n\n\n<p>R\u1ea5t c\u00f3 th\u1ec3 \u0111\u00e2y l\u00e0 ch\u1ee7 \u0111\u1ec1 quan tr\u1ecdng m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c b\u1ea1n t\u00ednh \u0111\u1ebfn.<\/p>\n\n\n\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi m\u00e0 Sao Kim c\u0169ng th\u01b0\u1eddng s\u1eed d\u1ee5ng trong ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u1ea1n \u0111\u00e3 g\u1eb7p ph\u1ea3i kh\u00f3 kh\u0103n g\u00ec khi t\u00ecm hi\u1ec3u d\u1ecbch v\u1ee5 c\u1ee7a [Sao Kim]?<\/li>\n\n\n\n<li>\u0110i\u1ec1u g\u00ec khi\u1ebfn b\u1ea1n ch\u1ecdn [Sao Kim] thay v\u00ec c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c?<\/li>\n\n\n\n<li>[Sao Kim] \u0111\u00e3 h\u1ee9a h\u1eb9n ho\u1eb7c \u0111\u1ea3m b\u1ea3o g\u00ec v\u1edbi b\u1ea1n?<\/li>\n\n\n\n<li>B\u1ea1n th\u1ea5y [Sao Kim] \u0111\u00e3 th\u1ef1c hi\u1ec7n nh\u1eefng h\u1ee9a h\u1eb9n \u0111\u00f3 kh\u00f4ng? T\u1ea1i sao?<\/li>\n\n\n\n<li>B\u1ea1n th\u00edch \u0111i\u1ec1u g\u00ec nh\u1ea5t khi l\u00e0m vi\u1ec7c v\u1edbi [Sao Kim]?<\/li>\n\n\n\n<li>[Sao Kim] c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n t\u1ed1t h\u01a1n \u1edf \u0111i\u1ec3m n\u00e0o?<\/li>\n\n\n\n<li>Gi\u1eefa g\u00f3i d\u1ecbch v\u1ee5 A v\u00e0 g\u00f3i d\u1ecbch v\u1ee5 B th\u00ec b\u1ea1n ch\u1ecdn g\u00f3i n\u00e0o? T\u1ea1i sao?<\/li>\n\n\n\n<li>Gi\u1eefa phong c\u00e1ch A v\u00e0 B th\u00ec b\u1ea1n ch\u1ecdn phong c\u00e1ch n\u00e0o? T\u1ea1i sao?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>H\u00e3y nh\u1edb r\u1eb1ng, c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ph\u1ea3i lu\u00f4n ph\u1ee5c v\u1ee5 m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111\u00e3 vi\u1ebft ra trong B\u01b0\u1edbc #1.<\/p>\n\n\n\n<p>Sau khi vi\u1ebft ra c\u00e1c c\u00e2u h\u1ecfi, h\u00e3y duy\u1ec7t l\u1ea1i m\u1ee5c ti\u00eau m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng ho\u00e0n th\u00e0nh v\u1edbi cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng n\u00e0y v\u00e0 ti\u1ebfp t\u1ee5c \u0111i\u1ec1u ch\u1ec9nh, th\u00eam ho\u1eb7c lo\u1ea1i b\u1ecf c\u00e2u h\u1ecfi kh\u00f4ng ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p><em>&gt; Xem ngay: 5 Ph\u01b0\u01a1ng ph\u00e1p <strong><a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/phuong-phap-nghien-cuu-khach-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng<\/a><\/strong> ph\u1ed5 bi\u1ebfn nh\u1ea5t gi\u00fap b\u1ea1n hi\u1ec3u to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng.<\/em><\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">B\u01b0\u1edbc #3: Ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng tham gia ph\u1ecfng v\u1ea5n<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-3-chon-nguoi-tham-gia-phong-van.png\" alt=\"B\u01b0\u1edbc #3: Ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng tham gia ph\u1ecfng v\u1ea5n\" class=\"wp-image-6703\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-3-chon-nguoi-tham-gia-phong-van.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-3-chon-nguoi-tham-gia-phong-van-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-3-chon-nguoi-tham-gia-phong-van-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>B\u01b0\u1edbc ti\u1ebfp theo trong qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ch\u1ecdn nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00f9 h\u1ee3p \u0111\u1ec3 ph\u1ecfng v\u1ea5n.<\/p>\n\n\n\n<p>\u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3.<\/p>\n\n\n\n<p>B\u1ea1n mu\u1ed1n kh\u00e1ch h\u00e0ng s\u1ebd d\u1ec5 ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0\u01a1ng t\u00e1c n\u00ean t\u00ecm \u0111\u1ebfn kh\u00e1ch h\u00e0ng trung th\u00e0nh?<\/p>\n\n\n\n<p>T\u1ed1t th\u00f4i, nh\u01b0ng b\u1ea1n c\u1ea7n nhi\u1ec1u h\u01a1n th\u1ebf.<\/p>\n\n\n\n<p>B\u1edfi v\u00ec, m\u1ee5c ti\u00eau ch\u1ecdn ng\u01b0\u1eddi tham gia ph\u1ecfng v\u1ea5n l\u00e0 ph\u1ea3i ch\u1ecdn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e1 nh\u00e2n \u0111\u1ea1i di\u1ec7n cho c\u00e1c ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 &#8211; 12 ng\u01b0\u1eddi tham gia cho m\u1ed7i ph\u00e2n kh\u00fac l\u00e0 m\u1ed9t con s\u1ed1 l\u00fd t\u01b0\u1edfng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c d\u1eef li\u1ec7u kh\u00e1ch quan<\/li>\n\n\n\n<li>\u0110\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty m\u1edbi th\u00e0nh l\u1eadp, Sao Kim \u0111\u1ec1 xu\u1ea5t b\u1ea1n n\u00ean ph\u1ecfng v\u1ea5n \u00edt nh\u1ea5t 30 \u0111\u1ed1i t\u01b0\u1ee3ng thu\u1ed9c \u00edt nh\u1ea5t 3 ph\u00e2n kh\u00fac kh\u00e1c nhau \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c ph\u00e2n kh\u00fac m\u1ee5c ti\u00eau.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Sau 10 cu\u1ed9c ph\u1ecfng v\u1ea5n, l\u1ee3i \u00edch c\u1ee7a nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh s\u1ebd gi\u1ea3m \u0111i \u0111\u00e1ng k\u1ec3. Nh\u1eefng cu\u1ed9c ph\u1ecfng v\u1ea5n sau s\u1ebd ch\u1ec9 l\u00e0 c\u00e1c phi\u00ean b\u1ea3n c\u1ea3m x\u00fac kh\u00e1c nhau (kh\u00f4ng c\u00f3 nhi\u1ec1u gi\u00e1 tr\u1ecb &#8211; Tr\u1eeb khi m\u1eabu r\u1ea5t l\u1edbn)<\/p>\n\n\n\n<p>B\u1ea1n \u0111\u00e3 t\u1eebng \u0111\u1ecdc cu\u1ed1n s\u00e1ch &#8220;\u0110\u1ec3 kh\u00f4ng ph\u1ea1m sai l\u1ea7m&#8221; c\u1ee7a t\u00e1c gi\u1ea3 Jordan Ellenberg ch\u01b0a?<\/p>\n\n\n\n<p>Cu\u1ed1n s\u00e1ch n\u00e0y c\u00f3 m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 &#8220;Nh\u1eefng l\u1ed7 \u0111\u1ea1n b\u1ecb thi\u1ebfu tr\u00ean m\u00e1y bay&#8221;<\/p>\n\n\n\n<p>C\u00e2u chuy\u1ec7n nh\u01b0 th\u1ebf n\u00e0y&#8230;<\/p>\n\n\n\n<p>C\u00e1c m\u00e1y bay chi\u1ebfn \u0111\u1ea5u trong Chi\u1ebfn tranh Th\u1ebf gi\u1edbi l\u1ea7n th\u1ee9 hai c\u1ee7a phe \u0111\u1ed3ng minh quay v\u1ec1 th\u01b0\u1eddng c\u00f3 r\u1ea5t nhi\u1ec1u l\u1ed7 \u0111\u1ea1n. V\u00e0 gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap m\u00e1y bay kh\u00f3 b\u1ecb b\u1eafn h\u1ea1 l\u00e0 t\u0103ng c\u01b0\u1eddng gi\u00e1p cho n\u00f3.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, b\u1ecdc nhi\u1ec1u gi\u00e1p khi\u1ebfn m\u00e1y bay n\u1eb7ng h\u01a1n, kh\u00f3 chi\u1ebfn \u0111\u1ea5u h\u01a1n. Th\u1ebf n\u00ean, c\u00e2u h\u1ecfi l\u00e0, b\u1ecdc gi\u00e1p \u1edf \u0111\u00e2u \u0111\u1ec3 t\u1ed1i \u01b0u nh\u1ea5t?<\/p>\n\n\n\n<p>Theo th\u1ed1ng k\u00ea, c\u00e1c m\u00e1y bay quay v\u1ec1 b\u1ecb tr\u00fang \u0111\u1ea1n ph\u00e2n b\u1ed1 kh\u00f4ng \u0111\u1ec1u. C\u00e1c s\u0129 quan \u0111\u1ec1 xu\u1ea5t t\u0103ng gi\u00e1p \u1edf nh\u1eefng n\u01a1i m\u00e1y bay b\u1ecb tr\u00fang \u0111\u1ea1n nhi\u1ec1u nh\u1ea5t.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, khi h\u1ecd h\u1ecfi nh\u00e0 to\u00e1n h\u1ecdc th\u1ed1ng k\u00ea&nbsp;Abraham Wald th\u00ec l\u1ea1i nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi tr\u00e1i ng\u01b0\u1ee3c:<\/p>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\"><strong>&#8220;Kh\u00f4ng c\u1ea7n b\u1ecdc gi\u00e1p \u1edf nh\u1eefng n\u01a1i tr\u00fang \u0111\u1ea1n m\u00e0 c\u1ea7n b\u1ecdc \u1edf nh\u1eefng n\u01a1i kh\u00f4ng tr\u00fang \u0111\u1ea1n nh\u01b0 ph\u1ea7n \u0110\u1ed9ng c\u01a1&#8221;<\/strong><\/p>\n\n\n\n<p>\u0110\u00f3 l\u00e0 b\u1edfi v\u00ec, nh\u1eefng m\u00e1y bay b\u1ecb tr\u00fang \u0111\u1ea1n v\u00e0o \u0111\u1ed9ng c\u01a1 \u0111\u00e3 kh\u00f4ng th\u1ec3 tr\u1edf v\u1ec1 \u0111\u01b0\u1ee3c \u0111\u1ec3 m\u00e0 th\u1ed1ng k\u00ea v\u1ebft \u0111\u1ea1n.<\/p>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 g\u00ec?<\/p>\n\n\n\n<p>\u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ph\u1ecfng v\u1ea5n nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang ho\u1ea1t \u0111\u1ed9ng l\u00e0 c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n<p>Nh\u01b0ng, ph\u1ecfng v\u1ea5n nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 kh\u00f4ng mua s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u00f2n c\u1ea7n thi\u1ebft h\u01a1n n\u1eefa. B\u1edfi nh\u00f3m n\u00e0y cung c\u1ea5p th\u00f4ng tin v\u00f4 gi\u00e1 v\u1ec1 \u0111i\u1ec3m m\u00f9 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u b\u1ea1n.<\/p>\n\n\n\n<p>\u0110\u1ec3 m\u1eddi nh\u00f3m n\u00e0y tham gia ph\u1ecfng v\u1ea5n h\u01a1i kh\u00f3 m\u1ed9t ch\u00fat, nh\u01b0ng c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n b\u1eb1ng \u0111\u01b0\u1ee3c b\u1edfi b\u1ea1n c\u1ea7n c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c qu\u00e0 t\u1eb7ng l\u00f4i k\u00e9o kh\u00e1ch h\u00e0ng tham gia ph\u1ecfng v\u1ea5n. Ho\u1eb7c tr\u1ea3 h\u1ecd m\u1ed9t ch\u00fat nh\u01b0 l\u00e0 m\u1ed9t c\u00e1i gi\u00e1 cho th\u1eddi gian qu\u00fd b\u00e1u c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u0110\u1ed1i v\u1edbi nh\u1eefng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng cao c\u1ea5p, gi\u00e1 s\u1ebd cao h\u01a1n nhi\u1ec1u.<\/p>\n<\/blockquote>\n\n\n\n<p>Tuy nhi\u00ean, b\u1ea1n s\u1ebd th\u1ea5y h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1ed3ng \u00fd khi h\u1ecd th\u1ea5y \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb.<\/p>\n\n\n\n<p>B\u1eb1ng c\u00e1ch l\u00e0m cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u1eb7c bi\u1ec7t v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb, c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n c\u00f2n c\u00f3 l\u1ee3i \u00edch cho vi\u1ec7c x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n\n\n\n<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng \u200b\u200bm\u1ea1nh m\u1ebd, m\u1eb7c d\u00f9 ch\u1ec9 \u1edf quy m\u00f4 nh\u1ecf nh\u01b0ng c\u00f3 \u00fd ngh\u0129a s\u00e2u r\u1ed9ng.<\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">B\u01b0\u1edbc #4: Th\u1ef1c hi\u1ec7n ph\u1ecfng v\u1ea5n<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-4-thuc-hien-phong-van.png\" alt=\"B\u01b0\u1edbc #4: Th\u1ef1c hi\u1ec7n ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng\" class=\"wp-image-6705\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-4-thuc-hien-phong-van.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-4-thuc-hien-phong-van-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-4-thuc-hien-phong-van-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>B\u01b0\u1edbc th\u1ef1c hi\u1ec7n n\u00e0y ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o kinh nghi\u1ec7m v\u00e0 k\u1ef9 n\u0103ng ph\u1ecfng v\u1ea5n c\u0169ng nh\u01b0 b\u1ea3n n\u0103ng v\u00e0 tr\u1ef1c gi\u00e1c c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n, v\u00ec v\u1eady r\u1ea5t kh\u00f3 \u0111\u1ec3 \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, m\u1ed9t l\u1ee3i th\u1ebf l\u1edbn c\u1ee7a b\u01b0\u1edbc ti\u1ebfn h\u00e0nh ph\u1ecfng v\u1ea5n n\u00e0y l\u00e0 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3.<\/p>\n\n\n\n<p>B\u1ea1n v\u1eabn c\u00f3 th\u1ec3 ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ti\u1ebfp c\u1eadn nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng h\u01a1n, nh\u01b0ng th\u1eadt kh\u00f3 \u0111\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin v\u1ec1 c\u1ea3m x\u00fac b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y.<\/p>\n\n\n\n<p>Ti\u1ebfn h\u00e0nh trao \u0111\u1ed5i m\u1eb7t \u0111\u1ed1i m\u1eb7t gi\u00fap \u00edt b\u1ecb gi\u00e1n \u0111o\u1ea1n v\u00e0 chuy\u1ec3n h\u01b0\u1edbng t\u1ef1 nhi\u00ean h\u01a1n.<\/p>\n\n\n\n<p>Cho d\u00f9 qua \u0111i\u1ec7n tho\u1ea1i hay g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec3m c\u1ea7n ghi nh\u1edb khi ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Tr\u01b0\u1edbc ti\u00ean, c\u00f3 th\u1ec3 kh\u00f3 d\u1ef1 \u0111o\u00e1n \u0111\u1ed9 d\u00e0i l\u00fd t\u01b0\u1edfng cho c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng. M\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u c\u1ea7n th\u1eddi gian d\u00e0i h\u01a1n, v\u00e0 m\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u c\u1ea7n th\u1eddi gian ng\u1eafn h\u01a1n.<\/p>\n\n\n\n<p>T\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean l\u00ean l\u1ecbch c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n \u0111\u1ec3 th\u1eed nghi\u1ec7m.<\/p>\n\n\n\n<p>Quan tr\u1ecdng, \u0111\u1eebng x\u1ebfp nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb cao \u0111\u1ec3 ph\u1ecfng v\u1ea5n tr\u01b0\u1edbc. H\u00e3y ph\u1ecfng v\u1ea5n nh\u00f3m li\u00ean quan th\u1ea5p h\u01a1n, \u00edt thi\u1ebft y\u1ebfu h\u01a1n \u0111\u1ec3 th\u1eed nghi\u1ec7m c\u1ea3 th\u1eddi gian v\u00e0 n\u1ed9i dung, \u0111\u1ed3ng th\u1eddi th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh n\u1ebfu c\u1ea7n.<\/p>\n\n\n\n<p>V\u00e0 h\u00e3y h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi quan tr\u1ecdng tr\u01b0\u1edbc, v\u00ec s\u1ef1 ch\u00fa \u00fd v\u00e0 quan t\u00e2m c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng ph\u1ecfng v\u1ea5n gi\u1ea3m d\u1ea7n b\u1ea5t k\u1ec3 b\u1ea1n c\u00f3 d\u1eabn d\u1eaft t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n\n\n\n<p><em>L\u01b0u \u00fd: C\u00e0ng v\u1ec1 sau th\u00ec kh\u1ea3 n\u0103ng \u0111\u1ed1i t\u01b0\u1ee3ng ph\u1ecfng v\u1ea5n ph\u1ecfng \u0111o\u00e1n \u0111\u01b0\u1ee3c \u00fd \u0111\u1ecbnh c\u1ee7a b\u1ea1n c\u00e0ng cao. Khi \u0111\u00f3 h\u1ecd c\u00f3 th\u1ec3 s\u1ebd \u0111\u01b0a ra c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi b\u1ea1n mu\u1ed1n nghe h\u01a1n l\u00e0 ph\u1ea3n \u1ee9ng t\u1ef1 nhi\u00ean c\u1ee7a h\u1ecd.<\/em><\/p>\n\n\n\n<p>B\u1ea1n th\u1eed ph\u1ecfng v\u1ea5n 10 ph\u00fat r\u1ed3i sau \u0111\u00f3 h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a h\u1ecd xem c\u00f3 mu\u1ed1n ph\u1ecfng v\u1ea5n l\u00e2u h\u01a1n kh\u00f4ng.<\/p>\n\n\n\n<p>Vi\u1ec7c t\u00f4n tr\u1ecdng th\u1eddi gian d\u00e0nh c\u1ee7a h\u1ecd c\u0169ng th\u00fac \u0111\u1ea9y s\u1ef1 trao \u0111\u1ed5i th\u00e2n thi\u1ec7n h\u01a1n.<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 cu\u1ed9c ph\u1ecfng v\u1ea5n s\u1ebd th\u1ea5t b\u1ea1i (ch\u1eafc ch\u1eafn x\u1ea3y ra), \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u1ed7i c\u1ee7a h\u1ecd hay c\u1ee7a b\u1ea1n, v\u00ec th\u1ebf b\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n cho th\u1ea5t b\u1ea1i n\u00e0y.<\/p>\n\n\n\n<p>Gi\u1ed1ng nh\u01b0 trong kinh doanh, ai c\u0169ng mong \u0111\u1ee3i \u0111i\u1ec1u t\u1ed1t nh\u1ea5t, nh\u01b0ng quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u00ean k\u1ecbch b\u1ea3n cho \u0111i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t.<\/p>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">B\u01b0\u1edbc #5: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-5-phan-tich-du-lieu.png\" alt=\"B\u01b0\u1edbc #5: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng\" class=\"wp-image-6706\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-5-phan-tich-du-lieu.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-5-phan-tich-du-lieu-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-5-phan-tich-du-lieu-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>B\u00e2y gi\u1edd m\u1edbi \u0111\u1ebfn ph\u1ea7n th\u00fa v\u1ecb. Kh\u00f4ng gi\u1ed1ng nh\u01b0 d\u1eef li\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng, d\u1eef li\u1ec7u \u0111\u1ecbnh t\u00ednh kh\u00f4ng ch\u1ec9 l\u00e0 nh\u1eefng con s\u1ed1 \u0111\u01a1n thu\u1ea7n v\u00e0 \u0111i\u1ec1n v\u00e0o b\u1ea3ng t\u00ednh.<\/p>\n\n\n\n<p>M\u1ee5c ti\u00eau c\u1ee7a ph\u00e2n t\u00edch nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c d\u1eef li\u1ec7u c\u00f3 \u00fd ngh\u0129a trong t\u1ed5ng s\u1ed1 c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ecdi ng\u01b0\u1eddi c\u00f3 s\u1eed d\u1ee5ng c\u00e1c lo\u1ea1i t\u1eeb gi\u1ed1ng nhau \u0111\u1ec3 m\u00f4 t\u1ea3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00f4ng?<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a h\u1ecd c\u00f3 h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t ch\u1ee7 \u0111\u1ec1 ho\u1eb7c \u0111\u1eb7c \u0111i\u1ec3m c\u1ee5 th\u1ec3 n\u00e0o kh\u00f4ng?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ngo\u00e0i c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi t\u01b0\u01a1ng \u0111\u1ed3ng, b\u1ea1n c\u1ea7n t\u00ecm s\u1ef1 kh\u00e1c bi\u1ec7t.<\/p>\n\n\n\n<p>C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi kh\u00f4ng nh\u1ea5t qu\u00e1n cho c\u00e1c c\u00e2u c\u00f3 th\u1ec3 l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u b\u1ecb ph\u00e2n t\u00e1n, truy\u1ec1n th\u00f4ng ch\u01b0a r\u00f5 r\u00e0ng.<\/p>\n\n\n\n<p>M\u1ed9t \u0111i\u1ec1u quan tr\u1ecdng khi b\u1ea1n gi\u1ea3i m\u00e3 \u0111\u1ecbnh t\u00ednh \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb \u0111\u00f3 l\u00e0 ph\u1ea3i xem x\u00e9t c\u1ea3 nh\u1eefng th\u00f4ng tin tr\u01b0\u1edbc th\u1eddi \u0111i\u1ec3m h\u1ecd \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u1eb7c truy\u1ec1n \u0111\u1ea1t th\u1ef1c t\u1ebf h\u01a1n v\u1ec1 nh\u1eefng g\u00ec h\u1ecd tr\u1ea3i qua. V\u00ec th\u1ebf, b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng ch\u00fang \u0111\u1ec3 \u0111\u1ea1i di\u1ec7n cho d\u1eef li\u1ec7u.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u0110\u0103ng k\u00fd \u0111\u1ec3 nh\u1eadn nh\u1eefng n\u1ed9i dung hay nh\u1ea5t, m\u1edbi nh\u1ea5t v\u1ec1 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p t\u1eeb Sao Kim Branding<\/strong><\/p>\n\n\n\n<div class=\"tnp tnp-subscription\">\n<form method=\"post\" action=\"https:\/\/www.saokim.com.vn\/en\/?na=s\" target=\"_blank\">\n\n<input type=\"hidden\" name=\"nlang\" value=\"\"><div class=\"tnp-field tnp-field-firstname\"><label for=\"tnp-1\">T\u00ean<\/label>\n<input class=\"tnp-name\" type=\"text\" name=\"nn\" id=\"tnp-1\" value=\"\" required=\"\"><\/div>\n<div class=\"tnp-field tnp-field-email\"><label for=\"tnp-2\">Email<\/label>\n<input class=\"tnp-email\" type=\"email\" name=\"ne\" id=\"tnp-2\" value=\"\" required=\"\"><\/div>\n<div class=\"tnp-field tnp-field-button\"><input class=\"tnp-submit\" type=\"submit\" value=\"\u0110\u0103ng k\u00fd nh\u1eadn th\u00f4ng tin\">\n<\/div>\n<\/form>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-black-color has-text-color wp-block-heading\">B\u01b0\u1edbc #6: T\u1ea1o b\u1ea3n ch\u00e2n dung kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-6-xay-dung-chan-dung-khach-hang.png\" alt=\"B\u01b0\u1edbc #6: X\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng\" class=\"wp-image-6729\" srcset=\"https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-6-xay-dung-chan-dung-khach-hang.png 1200w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-6-xay-dung-chan-dung-khach-hang-300x157.png 300w, https:\/\/www.saokim.com.vn\/en\/wp-content\/uploads\/2021\/06\/phong-van-khach-hang-buoc-6-xay-dung-chan-dung-khach-hang-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>M\u1ed9t k\u1ebft qu\u1ea3 quan tr\u1ecdng c\u1ee7a qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c ch\u00e2n dung kh\u00e1ch h\u00e0ng \u2014 m\u1ed9t nh\u00e2n v\u1eadt \u0111\u1ea1i di\u1ec7n cho t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<p>\u0110\u1ecdc b\u1ea3n Ch\u00e2n dung kh\u00e1ch h\u00e0ng c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c c\u1ea3 \u0111\u1eb7c \u0111i\u1ec3m nh\u00e2n kh\u1ea9u h\u1ecdc v\u00e0 t\u00e2m l\u00fd h\u1ecdc c\u1ee7a t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng v\u00e0 c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p>Th\u00f4ng tin nh\u00e2n kh\u1ea9u h\u1ecdc \u0111\u01b0\u1ee3c thu th\u1eadp t\u1eeb nghi\u00ean c\u1ee9u \u0111\u1ecbnh l\u01b0\u1ee3ng, nh\u01b0ng t\u00e2m l\u00fd h\u1ecdc \u0111\u1ebfn t\u1eeb c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Ch\u00e2n dung kh\u00e1ch h\u00e0ng c\u1ea7n cung c\u1ea5p t\u00ean, khu\u00f4n m\u1eb7t v\u00e0 c\u00e2u chuy\u1ec7n c\u01a1 b\u1ea3n cho c\u00e1 nh\u00e2n c\u1ee5 th\u1ec3 m\u00e0 th\u00f4ng \u0111i\u1ec7p c\u1ee7a b\u1ea1n nh\u1eafm \u0111\u1ebfn.<\/p>\n<\/blockquote>\n\n\n\n<p>Ch\u00e2n dung kh\u00e1ch h\u00e0ng l\u00e0m cho m\u1ed9t kh\u00e1ch h\u00e0ng \u0111i\u1ec3n h\u00ecnh tr\u1edf n\u00ean s\u1ed1ng \u0111\u1ed9ng v\u1edbi m\u1ed9t c\u00e2u chuy\u1ec7n li\u00ean quan t\u1eadp trung v\u00e0o mong mu\u1ed1n v\u00e0 nhu c\u1ea7u c\u00e1 nh\u00e2n, hy v\u1ecdng v\u00e0 n\u1ed7i s\u1ee3, ni\u1ec1m vui v\u00e0 n\u1ed7i \u0111au.<\/p>\n\n\n\n<p>H\u1ecd l\u00e0 \u0111\u1ea1i di\u1ec7n cho c\u00e1c kh\u00eda c\u1ea1nh quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ed1i quan h\u1ec7 th\u01b0\u01a1ng hi\u1ec7u + kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>M\u1ed9t Ch\u00e2n dung kh\u00e1ch h\u00e0ng t\u1ed1t gi\u00fap \u0111\u1ecbnh h\u01b0\u1edbng b\u00e1n h\u00e0ng, x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 marketing \u1edf c\u1ea5p \u0111\u1ed9 s\u00e2u nh\u1ea5t.<\/p>\n\n\n\n<p>\u0110\u1ecdc th\u00eam:<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00e1ch l\u1eadp <a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/hanh-trinh-khach-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/strong><\/a><\/li>\n\n\n\n<li>Thi\u1ebft k\u1ebf <a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/trai-nghiem-khach-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/a><\/li>\n\n\n\n<li>Thi\u1ebft k\u1ebf <a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/trai-nghiem-thuong-hieu\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/a><\/li>\n\n\n\n<li>C\u00e1ch <a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/kien-truc-thuong-hieu\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ki\u1ebfn tr\u00fac th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/a> r\u00f5 r\u00e0ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u d\u1ec5 d\u00e0ng h\u01a1n.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">T\u00f3m l\u1ea1i v\u1ec1 Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<p><strong>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a qu\u00e1 tr\u00ecnh nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng, nghi\u00ean c\u1ee9u th\u01b0\u01a1ng hi\u1ec7u v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 \u0111i\u1ec1u kh\u00f4ng c\u1ea7n b\u00e0n c\u00e3i.<\/p>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm c\u00e1ch c\u1eaft gi\u1ea3m chi ph\u00ed, tri\u1ec3n khai x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u hi\u1ec7u qu\u1ea3 h\u01a1n th\u00ec ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng vi\u1ec7c \u0111\u1ea7u ti\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n.<\/p>\n\n\n\n<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 nghi\u00ean c\u1ee9u hi\u1ec7u qu\u1ea3 nh\u1ea5t hi\u1ec7n c\u00f3, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111em l\u1ea1i c\u00e1c th\u00f4ng tin v\u00f4 gi\u00e1 n\u1ebfu \u0111\u01b0\u1ee3c tri\u1ec3n khai t\u1ed1t.<\/p>\n\n\n\n<p>C\u00e1c cu\u1ed9c <strong>ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng<\/strong> mang l\u1ea1i nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc b\u1ea1n c\u1ea7n \u0111\u1ec3 \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch m\u1ea1nh m\u1ebd.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Follow c\u00e1c b\u00e0i vi\u1ebft ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Sao Kim t\u1ea1i:&nbsp;<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.saokim.com.vn\/en\/blog\/\"><strong>Blog Sao Kim<\/strong><\/a>,&nbsp;<a href=\"https:\/\/www.saokim.com.vn\/en\/cam-nang\/\"><strong>C\u1ea9m Nang Sao Kim<\/strong><\/a>&nbsp;<\/p>\n\n\n\n<p><strong>Facebook:<\/strong>&nbsp;<a href=\"https:\/\/www.facebook.com\/saokimbranding\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sao Kim Branding<\/strong><\/a><\/p>\n\n\n\n<p><strong>Case study Behance<\/strong>:&nbsp;<a href=\"https:\/\/www.behance.net\/saokimbranding\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Sao Kim Branding<\/strong><\/a><\/p>\n\n\n\n<p>#SaoKim #SaoKimBranding #PhongVanKhachHang #NghienCuuKhachHang<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd nh\u1ea5t m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.. Nh\u01b0ng kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng t\u1ed1t.<\/p>\n","protected":false},"author":28,"featured_media":6683,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[195],"tags":[],"class_list":["post-6670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cam-nang"],"acf":[],"views":4645,"_links":{"self":[{"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/posts\/6670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/comments?post=6670"}],"version-history":[{"count":0,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/posts\/6670\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/media\/6683"}],"wp:attachment":[{"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/media?parent=6670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/categories?post=6670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saokim.com.vn\/en\/wp-json\/wp\/v2\/tags?post=6670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}